We have a 30-day cancellation and return policy which exceeds the statutory rights introduced as per the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations which came into force on 13 June 2014

This means your right to cancel an order for goods starts from the moment you place your order and ends 30 days from the day you receive your goods.

You then have a further 14 days to actually send the goods back.

You should get a refund within 30 days of the goods being received.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For returns of faulty items, we will pay for the delivery fees of your return, but for all other returns, you will be responsible for the delivery cost. For EU customers only, we will refund outbound shipping fees.

To start a return, you can navigate to your Orders under your Account, click the applicable order, and follow the Returns instructions. Alternatively, you can contact us at webshop@ulsterweavers.com. If your return is eligible, we’ll contact you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at webshop@ulsterweavers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on digital products like gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.