Delivery & Returns
For more information on our delivery and returns services please refer to the relevant sections below. If you have any further queries please contact our team using the contact us form at the bottom of the page.
2021 Guaranteed Christmas Delivery Dates
Please refer to the below table for last order dates to guarantee delivery of your items pre-Christmas. If you have any queries please contact a member of our team at firstname.lastname@example.org.
|Delivery Country||Cost||Last Order Dates|
|UK & Ireland||Royal Mail Economy (UK Only)|
|Europe (excl. UK & Ireland)||DHL Express||13th December|
|United States||DHL Express||6th December|
|All Other Countries||DHL Express||6th December|
Note: if you place an order after these dates your parcel will be shipped the next working day (Mon-Fri). Due to courier and business closures over Christmas all orders placed from 23rd December to 28th December will be dispatched on 29th December 2021 and orders placed between 30th December and 3rd January will be dispatched on 4th January 2022.
Domestic Delivery Rates
We currently offer free delivery on most UK domestic orders only when you spend more than £30. Please refer to the table below for specific rates or estimate your shipping in the basket once you have added all items you wish to purchase.
|Delivery Country||Cost||Estimated Delivery Timescale|
|United Kingdom (excluding Jersey & Guernsey, Northern Ireland)||£3.49 (Free Over £30)||2-4 Working Days via Evri (Tracked)|
|Ireland||£6.99 (£3.99 Over £30)||3-5 Working Days via Evri (Tracked)|
|Northern Ireland||£6.99 (£3.99 Over £30)||3-5 Working Days via Evri (Tracked)|
|Isle of Man||£6.99 (£3.99 Over £30)||3-5 Working Days via Evri (Tracked)|
International Delivery Rates
Please refer to the table below for country specific rates or estimate your shipping in the basket once you have added all items you wish to purchase. Orders to the countries below are done on a Delivery Duties Unpaid (DDU) basis. This means, as the recipient, you may be responsible for any customs duties and fees charged by your destination country.
|Zone||Country||0.01kg to 3kg||3.01kg to 5kg||5.01kg to 7kg||7.01kg to 10kg||10.01kg to 15kg||15.01kg +||Estimated Delivery Timescale|
|Zone 3||Germany, Netherlands, France, Belgium, Luxembourg||£11.99||£11.99||£11.99||£11.99||£12.99||£14.99||3-5 Working Days via UPS (Tracked)|
|Zone 4||Austria, Sweden, Denmark, Italy, Spain, Greece, Portugal, Finland, Azores, Czeck Republic, Madeira, Poland||£12.99||£12.99||£12.99||£12.99||£13.99||£15.99||3-5 Working Days via UPS (Tracked)|
|Zone 5||Croatia, Hungary, Malta, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Romania, Slovakia, Slovenia||£14.99||£14.99||£14.99||£14.99||£15.99||£17.99||3-6 Working Days via UPS (Tracked)|
|Zone 6||Switzerland, Norway, Iceland, Turkey, Albania, Andorra, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Guernsey, Jersey, Kosova, Liechtenstein, Macedonia, Moldova, Montenegro, Russia, San Marino, Serbia, Ukraine||£20.99||£20.99||£21.99||£21.99||£22.99||£24.99||3-6 Working Days via UPS (Tracked)|
|Zone 7||United States, Canada, Mexico, Puerto Rico||£24.99||£31.99||£38.99||£49.99||£66.99||£82.99||3-6 Working Days via UPS (Tracked)|
|Zone 8||Japan, Hong Kong, Singapore, Thailand, United Arab Emirates, China, Indonesia, Macau, Malaysia, Philippines, South Africa, Taiwan||£18.99||£27.99||£27.99||£42.99||£56.99||£85.99||3-7 Working Days via UPS (Tracked)|
|Zone 9||Australia, New Zealand||£30.99||£54.99||£95.99||£95.99||£135.99||£215.99||3-7 Working Days via UPS (Tracked)|
For all other countries please proceed to checkout where the shipping price will be displayed.
Please note: Delivery timescales are a guideline provided by our partner couriers and do not account for unexpected delays due to high parcel volumes or unplanned causes such. Delivery prices in will be charged in your local currency based on the exchange rate. We currently offer direct payment in GBP, Euro and USD. All other currencies may incur a foreign transaction fee from your chosen payment method (e.g. bank or PayPal).
For UK and Ireland we use EVRI, for Europe and all other territories we use UPS. Both couriers will provide you with links so you can track your order throughout the delivery stages.
Online purchases can be returned to the address below up to 30 days after purchase. Please take time to read our terms & conditions below to ensure you keep yourself right when returning a product to us. When returning your order please provide either a copy of your delivery note or invoice with reference to the items being returned and the reason why.
Web Shop Returns - Ulster Weavers Ltd.
Unit 1-2 Cleggs Lane Industrial Site