SHIPPING & DELIVERY
Delivery Charges and Times
Charges are determined by destination, item weight, packaging and value of order. In some cases you will have a choice of two delivery options. Any order with a value over £30 will have free shipping. (UK Mainland and Northern Ireland only)
Great Britain
Northern Ireland
Republic of Ireland
Channel Islands and Isle of Man
Europe (EU)
Zone 1
(Andorra, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greece, Greenland, Iceland, Italy, Luxembourg, Monaco, Netherlands & Antilles, Norway, Portugal, San Marino, Spain Sweden, Switzerland, Vatican City)
Zone 2
(Albania, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Georgia, Gibraltar, Hungary, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montserrat, Poland, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Tunisia, Turkey, Ukraine, Yugoslavia)
· From 2-5kg 3-5 working days (Parcel Force Euro 48) £58.75
(Turkey, Macedonia, Kyrgyzstan, Russia, Greenland, Faroe Islands only)
Canada & USA
Rest of the World
(The above shipping prices are inclusive of VAT and will be deducted where applicable)
Dispatch
Orders are generally dispatched either by Royal Mail or by Parcelforce. Orders received before 12 mid-day (Monday - Friday) will be dispatched the same day. Orders received after this time will be dispatched the next working day. You will be notified if goods are out of stock and have been discontinued.
Most orders within the UK, whether sent via Parcelforce or Royal Mail, will require a signature on delivery and will be delivered between 9am and 5pm, weekdays only, so please specify an address where someone will be able to sign for your goods between these hours. Orders dispatched to Ireland, mainland Europe (and islands) or other international destinations will not have a tracking number or require a signature unless the goods value is over £40.
If an item cannot be delivered and is returned to Ulster Weavers, the postage costs cannot be refunded. If an item has to be resent an additional re-postage fee will be payable.
Parcel Tracking
For packages sent via Royal Mail, we can provide the Royal Mail tracking number on request. Simply e-mail us with your order number, date, and your name, and we will send you the relevant number. Royal mail orders can be tracked at http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication
Parcel Force tracking - http://www.parcelforce.com/portal/pw/track?catId=
International Tax
All orders include UK tax. International customers are responsible for ensuring they pay any tax due in their own jurisdiction. Ulster Weavers will not accept responsibility for paying tax on goods ordered outside the UK.
